Contact Us
For any inquiries, issues, or questions regarding your account, games, or technical support, please don't hesitate to contact us through one of the following methods.
We are committed to providing assistance to our valued players. Our customer support team is available to help with all your queries and concerns.
You can initiate a live chat session by clicking on the "Support" tab in the app or website, depending on which method you prefer to use.
Please note that while we strive for instant responses, there might be delays due to high traffic volumes. We appreciate your patience as our support team works diligently to resolve all issues.
If you'd rather communicate through email, please feel free to contact us at the address mentioned in the app listing or website (GamblingCare.ie and 1800 753 753 for Ireland users). Our support team will respond promptly to your queries.
For frequently asked questions, self-service assistance, and more comprehensive guidance on specific topics like responsible gaming, please refer to our dedicated help-centre section. This resource is designed to provide you with quick answers to common inquiries without needing direct contact with us.
If you need assistance with account verification or recovery, please reach out to us through either live chat or email. We'll guide you through the process step by step to ensure your safety and satisfaction.
We care about our players' well-being and encourage responsible gaming practices. If you feel that you might be affected by excessive gambling habits, we invite you to explore our resources dedicated to assisting those in need of support. Additionally, please don't hesitate to contact us directly for further guidance or assistance with self-imposed limits.
For technical issues related to gameplay, account access, or application functionality, please get in touch through either live chat, email, or refer to our FAQ section first for potential quick fixes.
We value your trust and aim to resolve any disputes amicably. In the unlikely event of a disagreement, we kindly request you contact us via one of our support channels, providing details about your concern. Our dedicated team will work with you to find an equitable solution that suits everyone involved.
We strive for prompt responses to all inquiries and concerns raised by our players. While delays might occur due to high volumes or during periods when we're assisting multiple customers simultaneously, please rest assured that each query is treated with the utmost care and attention it deserves.
Your security and access to your account are paramount to us. Should you require assistance regarding account protection measures, security breach alerts, mobile app support, or troubleshooting for desktop applications, we're here to guide you through every step of the process.
For those using our services through multiple devices (mobiles, tablets), rest assured that all platforms share a seamless integration with one another, allowing for consistent gaming and support experience regardless of your preferred platform.
We respect and value diversity among our users. Our team is fluent in numerous languages to assist you better in the language most comfortable for you. The iOS app listing also highlights English as a primary communication channel with support available in 20+ additional languages, including but not limited to German, French, Spanish, Italian, etc.
If you have any questions or need help regarding a specific issue, please don't hesitate to reach out using your preferred method (live chat, email). For complex queries that may require detailed support and potential escalation for further resolution, our dedicated team will work closely with you through each step to ensure the issue is resolved satisfactorily.
Before contacting us directly, we recommend exploring the FAQ section within the app or on your website. It's a comprehensive guide packed full of helpful resources designed to provide quick assistance for commonly encountered issues without requiring direct support intervention.
For issues regarding account access and related matters that require urgent attention but aren't critical enough to necessitate live chat interaction, our automated systems can assist in initiating verification processes efficiently while still ensuring your safety and security remain paramount during any operations you are involved with.
In situations where the need arises for escalation (issues requiring intervention at a higher level of service than initial support), please rest assured that we have protocols in place to ensure effective communication throughout each stage, from initiation through resolution.
Always keep an eye on your emails as well as any notification messages within your gaming account to stay updated on any communication exchanges and responses.
Please note that for the purpose of maintaining secure customer interactions with our team, some response channels might require you to verify specific details or confirmations regarding active sessions, current account activities, or other relevant data for seamless assistance.
When getting in touch, feel free to use your preferred channel as often as needed until we're able to provide a satisfactory answer or resolution. We value every interaction and strive towards delivering prompt, friendly service tailored specifically around each player's unique needs.
